Software:
- Do I need to be connected to the Internet to run FreeFox?
- Why am I unable to connect to the network of files?
- I am getting a 'STARTUP ERROR' when I try to start the program...
- Why does FreeFox not work on my new PC with Windows Vista?
- Where can I go to get answers to other software-related...
Billing:
- How do I upgrade to the Pro version if I do not have a credit card?
- I entered an invalid email address - how do I get my login info?
- How much does the FreeFox software cost?
- I was charged twice - how do I get the duplicate removed?
- How do I cancel my membership?
Q: Do I need to be connected to the Internet to run FreeFox?
A: YES. In order for FreeFox to connect to the Internet, an internet connection must be present.
Q: I am getting a 'STARTUP ERROR' when I try to start the program. What do I do?
A: This typically is a result of a corrupted download - we would suggest you uninstall the program and download the file again (you can use the directdownload link provided below). If you are using an older version of the program, installing the latest version may resolve the issue.
Download the latest version of FreeFox here. It's also possible your Windows registry could be corrupted, or your system may be infected with a virus. If a reinstall does not work, be sure to run a complete system scan using your Anti-Virus program. Please note that technical support is provided to PRO customers only - for additional support, consider upgrading to FreeFox PRO. In addition to unlimited 7x24 technical support, you will also get faster downloads, enhanced connection speeds, better search results, free software updates and more!
Q: Why does FreeFox not work on my new computer with Windows Vista.
A: FreeFox DOES work with Windows Vista, however there is a conflict with some versions of Java. You will need to fix the version of Java that comes pre-installed with Windows Vista. When you login to the member website, be sure to follow the instructions provided for Windows Vista users - the instructions will walk you through the process of removing the current version of Java you have installed, and then the MP3 Rocket software will automatically install the necessary version.
Q: Where can I go to get answers to other software-related questions?
A: FreeFox provides a community-based forum where users can exchange ideas, ask/answer technical questions and provide general feedback. Registration is free and there is no limit to the number of questions you can ask: Support.
Q: How do I uninstall the FreeFox software?
A:1. Go to the Control Panel and launch Add/Remove Programs
2. Remove "FreeFox"
or
1. Use the Start Button
2. Under the FreeFox Program Folder run the FreeFox uninstaller.
Q: How do I upgrade and pay for the Pro version if I do not have a credit card?
A: Our merchant provider offers many payment options including Credit Card, Debit Card, PayPal and eCheck. If you would prefer to send payment in the mail, send an email to support[at]freefox.com*, and we will provide you with the mailing address. * Do not send support requests to this address (they will be filtered) - please refer to the support area provided at time of registration.
Q: I entered an invalid email address by mistake when I registered - how do I get my login information?
A: If you mistakenly entered the wrong email address during registration, send an email to support[at]FreeFox.com.
Q: How much does the FreeFox software cost?
A: FreeFox (basic) is completely free to download and use, however an enhanced version of FreeFox, FreeFox Pro, is also available for a small, one-time fee. The one-time fee for FreeFox Pro is a payment to purchase a copy of the special release of the software (available only to those that purchase the upgrade). Customers that purchase the upgrade also receive personalized, 24x7 Technical Support (via email) and free software updates for the duration of your membership. You will not be charged again by FreeFox (or the reseller) after your initial purchase. After your membership expires, Pro users have the option to extend your term for a reduced price.
Q: I was charged more than once for my membership - how do I get the duplicate charge removed?
A: If you believe you were charged more than once for your membership, send an email to support[at]FreeFox.com.
Q: How do I cancel my membership?
A: Our cancellation policy is - If, for any reason, you are not completely satisfied with your membership, you may cancel at any time with no further obligations. To request a cancellation of your account, send an email to support[at]FreeFox.com with ?Cancellation? in the subject line.
Refund Policy: You will receive a refund of the purchase price of our software and upgrades within 60 days of the purchase date. Refund requests can be made by contacting our billing department:
Online by sending an email to support[at]FreeFox.com or
contact the billing department by calling toll-free (877) 354-0013.
To receive a refund please provide the following information: